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Driver Loyalty Program Terms and Conditions

 

Introduction

 

Trucker Tools Driver Loyalty Program (the “Program”) is a rewards program managed and conducted by Trucker Tools, LLC. The following terms and conditions, together with any documents they expressly incorporate by reference, including, without limitation, the Trucker Tools Privacy Policy, available at https://www.truckertools.com/terms/#:~:text=Trucker%20Tools%20does%20not%20link,on%20your%20phone%20or%20computer (the “Trucker Tools Privacy Policy”. In consideration of Trucker Tools registering you as a Member in the Program, you agree to be bound by the following Terms and Conditions which apply to all Members of the Program. 

Any enquires regarding these Terms and Conditions should be by email to loyalty@truckertools.com or in writing to Trucker Tools LLC, P.O. Box 3309 Reston, Virginia, 20195. These Terms and Conditions are effective as of 08/25/2022 and may be amended from time to time in accordance with clause 4.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT WANT TO AGREE TO THESE TERMS AND CONDITIONS OR PRIVACY POLICY, YOU MUST NOT REGISTER FOR A TRUCKER TOOLS ACCOUNT, BECOME A MEMBER, AND/OR PARTICIPATE IN THE PROGRAM.

 

Definitions and Interpretation

 

  1. “Bonus TruckerPoints” means the extra TruckerPoints that may be provided to a Member in Trucker Tools’ sole discretion and/or earned as a result of other promotional or incentive programs offered from time to time. 
  2. “Eligible Transaction” is a transaction advertised on the Trucker Tools Mobile App as offering TruckerPoints. 
  3. “Member” means an individual who has created a Trucker Tools Account for Membership in the Trucker Tools Mobile App in accordance with the Terms and Conditions and who agrees to be bound by the Terms and Conditions.
  4. “Membership” means the state and associated benefits of being a Member of the Program.
  5. “Privacy Policy” means the Trucker Tools Privacy Policy published on the Trucker Tools Website, located at https://www.truckertools.com/terms/#:~:text=Trucker%20Tools%20does%20not%20link,on%20your%20phone%20or%20computer.
  6. “Term” means the period from the date the Member makes a Trucker Tools Account via the Trucker Tools Mobile App and continues subject to the suspension, termination or cancellation of Membership by the Member or Trucker Tools. 
  7. “Terms and Conditions” means the Terms and Conditions applicable to the Trucker Rewards program as set out in this document, as may be amended from time to time in accordance with Section 4.
  8. “TruckerPoints” means the Points earned by you for each Eligible Transaction successfully completed through the Trucker Tools Mobile App, or as varied from time to time in accordance with Section 7 of these Terms and Conditions. 
  9. “Trucker Rewards” means the loyalty and membership program to which these Terms and Conditions apply.
  10. “Trucker Tools” means Trucker Tools, LLC. 
  11. “Trucker Tools Account” means an account the Member creates in order to become a Member of Trucker Rewards.
  12. “Trucker Tools Mobile App” means the Trucker Tools mobile app that Members use to identify themselves at the time of purchase and where they can view their Member account and Reward balance.
  13. “Trucker Tools Website” means the Trucker Tools website, located at www.truckertools.com.  
  14.  

A reference to “we”, “us” or “our” is a reference to the Trucker Tools and reference to “you” or “your” is a reference to a “Member”. 

Acceptance of Terms and Conditions

These Terms and Conditions will form a contract between the Member and Trucker Tools. The Member is deemed to have accepted these Terms and Conditions upon Member’s creation of a Trucker Tools Account in accordance with these Terms and Conditions. IF YOU DO NOT WANT TO AGREE TO THESE TERMS AND CONDITIONS OR PRIVACY POLICY, YOU MUST NOT REGISTER FOR A TRUCKER TOOLS ACCOUNT, BECOME A MEMBER, AND/OR PARTICIPATE IN THE PROGRAM.

Changes to the Program


(A) Changes

Trucker Tools reserves the right, at any time,  to change, modify or amend any part of the Program, the Eligible Transactions,  and/or these Terms and Conditions, in our sole and exclusive discretion, for any or no reason. This right includes, but is not limited to:

  1. Changes to the structure of the Program,
  2. The range/ brands of products eligible for redemption, exclusive deals and bonuses.
  3. Specific features of promotional offers or any Eligible Transaction,
  4. The period of expiring Trucker Points, if applicable. 
  5.  

(B) Notice

  1. We make reasonable efforts to notify you of any material changes to your Membership, the Program, and/or these Terms and Conditions by providing reasonable prior notice via the Trucker Tools Mobile App, Trucker Tools Website, or the email address you provided to us.
  2. In the event you fail to receive notice of amendments to our Terms and Conditions, your continued registration as a Member in the Program after such attempted notification in clause 4(B)(i) above will constitute acceptance by you of the amendments.
  3.  

(C) Suspension of Program

  1. Trucker Tools provides no warranty as to the continuing availability of the Program and may terminate, amend, or suspend the Program, or any part or it, at any time, for any or no reason, in its sole and exclusive discretion. Trucker Tools may provide you with reasonable notice of such termination, amendment, or suspension, but is under no obligation to do so. 
  2. If Trucker Tools terminates or suspends Truckers Rewards, Members may not be able to accumulate and redeem Trucker Points during the notice period in accordance with Section 4(C)(i), if such notice is provided.
  3.  

Membership

(A) Eligibility

  1. Membership is open to individuals (natural persons) over the age of 18. 
  2. A corporation, firm, partnership or any other legal entity is not eligible to become a Member without prior notice and consent from Trucker Tools.
  3. Trucker Tools staff, and individuals who act as a director, shareholder or agent of Trucker Tools and its related entities are not eligible to become a Member.
  4. Trucker Tools reserves the right to terminate a Membership in the Program should they believe that the details provided are unauthorized, fraudulent, or otherwise unlawful.
  5.  

(B) Joining the Program

  • Membership is free.
  • An eligible individual may become a Member by downloading the Trucker Tools Mobile App, creating a Trucker Tools Account, and opting-in to the Program. 
  • An individual may not have more than one Membership at any one time and must have a valid and unique email address. Individuals may not pool or combine TruckerPoints with other Members. 
  • The individual must download the Trucker Tools Mobile App to experience the full range of benefits including the ability to view their Trucker Tools Account, the balance of their TruckerPoints, and the expiration date of TruckerPoints, if any.
  •  

By becoming a Member of the Program, you acknowledge that participation in the Program is not mandatory in order to use the Trucker Tools Mobile App or utilize other services offered by Trucker Tools

  • Trucker Tools reserves the right to not accept or to reject an application for Membership at its absolute discretion.
  • The Trucker Tools Mobile App is free to download. Data charges may apply from your provider to download/use the Trucker Tools Mobile.
  •  

By using your Trucker Rewards membership you agree to the collection, use and disclosure of your personal information in accordance with the Trucker Tools Privacy Policy, as amended from time to time.

Changes to Member’s Details

  1. A Member must inform Trucker Tools of any changes to the Member’s details provided through the Trucker Tools Mobile App or as otherwise disclosed to and/or recorded by Trucker Tools.
  2. Changes to a Member’s details may be via the Trucker Tools Mobile App or by email to loyalty@truckertools.com. 
  3. Trucker Tools is not responsible for any loss of the Program’s feature, benefit, Eligible Transaction, or offer including TruckerPoints that is the result of the Member’s failure to notify Trucker Tools of a change or mistake in the Member’s details.
  4.  

Transfer of Membership

Trucker Rewards Membership is not transferable. 

Suspension, Cancellation or Termination of Membership

(1) Suspension or Termination

Trucker Tools may at any time, in its sole and exclusive discretion, suspend or terminate a Membership immediately and without notice in the event that a Member:

  1. breaches these Terms and Conditions;
  2. engages or attempts to engage in fraudulent conduct with respect to Trucker Rewards;
  3. engages in conduct that undermines the commercial interests of Trucker Tools;
  4. ceases to be eligible for Membership in accordance with Section 5; or
  5. becomes deceased. A Member’s TruckerPoints balance may not be transferred to a Member’s estate or as part of a settlement, inheritance, or will. 
  6.  

(2) Cancellation

A Member may at any time cancel his or her Membership by:

  1. Following the relevant membership cancellation instructions provided within the Trucker Tools Mobile App, or 
  2. Emailing Trucker Tools at loyalty@truckertools.com requesting cancellation of your Membership of Trucker Rewards.
  3.  

(3) Loss or damage as a result of the cancellation, or termination of Membership.

All TruckerPoints from the applicable Trucker Tools Account accumulated at the time of a cancellation, suspension or termination of a Membership are forfeited. 

Earning Points

  1. Upon the completion of an Eligible Transaction, TruckerPoints will be automatically added to the Member’s TruckerPoints balance. TruckerPoints will be available in the relevant Member’s account up to 2 business days after completion of the Eligible Transaction.
  2. From time to time, Trucker Tools, in its sole discretion, may offer a special promotion where you may earn Bonus TruckerPoints. Such Bonus TruckerPoints are not a part of the Program’s formal reward structure and may be temporary. Trucker Tools reserves the right to modify or eliminate such offers at any times. These offers are void where prohibited by law. These may include specific offer terms and conditions, including expiration dates. You should read these terms and conditions. Communication of Bonus TruckerPoints and offers will primarily be made through the Trucker Tools Mobile App.
  3. Members will not be able to earn any TruckerPoints if their Trucker Tools Account has been suspended. 
  4. TruckerPoints are not transferable or redeemable for cash and will only automatically accrue to the Member’s Trucker Tools Account. At no time may a Member sell, purchase, redeem, broker, or barter his or her points for cash or other consideration. TruckerPoints have no cash value and are void if sold, purchased, brokered, or bartered. Such action may result in the termination of the Member’s Trucker Tools Account. 
  5. All transactions and Trucker Tools Accounts are subject to review by Trucker Tools or its designee at any time and without notice to the Member to ensure compliance with these Terms and Conditions. Trucker Tools reserves the right to not award TruckerPoints should they believe that the accumulation of TruckerPoints has been unauthorized, fraudulent or otherwise unlawful, or that a completed Eligible Transaction did not occur.
  6. The Member is responsible for determining the tax consequences of receiving TruckerPoints. Trucker Tools does not accept any responsibility for any income tax liability a Member may incur under the Program, including, but not limited to, receipt and use of TruckerPoints.

 

Redeeming Points

  1. TruckerPoints can be redeemed through the Trucker Tools Mobile App. When redeeming any available TruckerPoints, you must have a minimum balance of $3 or more to redeem. Only full dollar redemption will be accepted. 
  2. All redemptions for TruckerPoints and Bonus TruckerPoints will be processed directly via the Trucker Tools Mobile App.
  3. TruckerPoints will be available for redemption in the relevant Trucker Tools Account up to 2 business days of an Eligible Transaction unless otherwise stated under a specific promotion offer terms and conditions.
  4. Any TruckerPoints claimed for purchases made after the TruckerPoints have expired in accordance with Section 8, will be declined and any TruckerPoints remaining in the Member’s Trucker Tools Account will be forfeited.
  5. Trucker Tools is not responsible for unauthorized access to a Member’s Trucker Tools Account and will not replace stolen TruckerPoints. 
    1.  

Points Expiration

  1. As of the Effective Date, TruckerPoints do not expire. Trucker Tools may, at any time, prospectively or retroactively assign an expiration date to TruckerPoints and/or expire any TruckerPoints as it sees fit, at its sole and exclusive discretion, without notice. Trucker Tools reserves the right to expire any Member’s points balance at any time.
  2. If a Member’s TruckerPoints expire, the Membership remains active. 
  3. Bonus TruckerPoints may include specific expiration dates at which point they will no longer be available for redemption. You should read these terms and conditions separately to these terms and conditions.
    1.  

Returns and Exchanges

There will be no returns or exchanges for any items successfully purchased via the redemption of TruckerPoints through the Trucker Tools Mobile App. 

 

Member Obligations

During the Term, you will:

  1. ensure the accuracy of your Member’s details as disclosed by you on the Trucker Tools Mobile App or as otherwise disclosed to and/or recorded by Trucker Tools. 
  2. update any changes to your details through the Trucker Tools Mobile App or by emailing Trucker Tools at loyalty@truckertools.com; and 
  3. Act fairly and honestly in all your communications and dealings with Trucker Tools and in your capacity as a Member of the Program.
  4. Comply with all provisions of these Terms and Conditions. 
  5.  

Third-Party Services. 

Trucker Tools Mobile App and the Program may display, contain links to, or connect with third-party products, services, and websites (collectively, “Third-Party Services”). Any statements, services, offers, or other information that constitutes part of the Third-Party Services made available by other users or other third parties on the Trucker Tools Mobile App or the Program, or which are accessible through or may be located using Trucker Tools Mobile App or the Program are those of the respective authors or producers and not of Trucker Tools or its stockholders, directors, officers, employees, agents, or representatives. Trucker Tools does not control Third-Party Services and does not guarantee the accuracy, integrity or quality of such Third-Party Services. Third-Party Services are governed solely by the terms and conditions of those Third-Party Services and Trucker Tools is not responsible for the performance of and does not endorse any Third-Party Services or any information or materials advertised in any Third-Party Services. These Third-Third Party Services may include those provided by Tango Card Inc. (“Tango Card”) and are subject to the Tango Card terms of service, available at https://www.tangocard.com/terms-of-service/, and the Tango Card Privacy Notice, available at https://www.tangocard.com/privacy-notice/. Trucker Tools is not responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any Third-Party Services. It is your responsibility to evaluate the information, opinion, advice, or other services available on and through the Trucker Tools Mobile App and the Program.

Indemnity

You agree to defend, indemnify and hold harmless Trucker Tools, its affiliates, licensors and service providers, including Tango Card, and Trucker Tools’ respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your Membership in the Program, including, but not limited to, your use of the Trucker Tools Mobile App, Trucker Tools Website, or services and/or items received through the Program. 

Limitation of Liability

IN NO EVENT WILL TRUCKER TOOLS, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, INCLUDING TANGO CARD, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PROGRAM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS OR THE PROGRAM OR THE SERVICES AND/OR ITEMS REDEEMED THROUGH THE PROGRAM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Governing Law and Dispute Resolution

Any and all matters arising out of or relating to the Program and/or the subject matter hereof shall be governed by, construed, and enforced in accordance with the laws of the United States of America and, to the extent not preempted by Federal law, the laws of the Commonwealth of Virginia without regard to conflict of law principles (other than those that would permit the application of Virginia law), regardless of the legal theory upon which such matter is asserted.

Any dispute, claim or controversy among the parties arising out of or relating to these Terms and Conditions, the Program, the Trucker Tools Mobile App, the Trucker Tools Website, or the services and/or items you redeem through the Program (“Dispute”) shall be finally resolved by and through binding arbitration in accordance with the Federal Arbitration Act to the exclusion of any other Federal, state or municipal law of arbitration. Both the foregoing agreement of the parties to arbitrate any and all Disputes, and the results, determinations, findings, judgments and/or awards rendered through any such arbitration, shall be final and binding on the parties and may be specifically enforced by legal proceedings in any court of competent jurisdiction. 

 For any Dispute, the place of Arbitration shall be in Fairfax County, Virginia. 

The cost of the arbitration proceeding, including, without limitation, each party’s attorneys’ fees and costs, shall be borne by the unsuccessful party or, at the discretion of the arbitrators, may be prorated between the parties in such proportion as the arbitrators determine to be equitable and shall be awarded as part of the award. 

RESTRICTIONS ON ARBITRATION: ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. ANY DISPUTES YOU MAY HAVE AGAINST TRUCKER TOOLS, ITS AFFILIATES, SUBSIDIARIES, LICENSORS, AND SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS YOU HEREBY AGREE TO BIFURCATE AND ARBITRATE AGAINST THEM INDIVIDUALLY IN FAIRFAX COUNTY, VIRGINIA. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND TRUCKER TOOLS AGREE THAT THE ARBITRATORS HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND TRUCKER TOOLS, ITS AFFILIATES, SUBSIDIARIES, LICENSORS, AND SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. 

THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE FOREGOING WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION, IF CHALLENGED, ARE TO BE DETERMINED SOLELY AND EXCLUSIVELY BY THE STATE COURTS LOCATED IN FAIRFAX COUNTY, VIRGINIA, OR, IF BROUGHT IN A FEDERAL DISTRICT COURT, THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA. 

WITHOUT WAIVING THE RIGHT TO APPEAL SUCH DECISION, SHOULD ANY PORTION OF THIS SECTION BE STRICKEN FROM THESE TERMS AND CONDITIONS OR DEEMED OTHERWISE INVALID OR UNENFORCEABLE, THEN THIS ENTIRE SECTION (OTHER THAN THIS SENTENCE) SHALL BE STRICKEN FROM THIS AGREEMENT AND INAPPLICABLE, AND ANY AND ALL DISPUTES SHALL PROCEED IN THE STATE COURTS LOCATED IN FAIRFAX COUNTY, VIRGINIA, OR, IF BROUGHT IN A FEDERAL DISTRICT COURT, THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA AND BE DECIDED BY A JUDGE, SITTING WITHOUT A JURY, ACCORDING TO APPLICABLE COURT RULES AND PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT.

Force Majeure

Trucker Tools will not be liable for any failure to perform or to comply with any provisions of these Terms and Conditions if that failure arises from any circumstance beyond their reasonable control including, without limitation, strikes or other labor disturbances, supply chain disruptions, Acts of God or the public enemy, piracy, war, riot, civil commotion, pandemic or other global communicable disease, acts of governmental agencies, earthquakes, storm, tempest, fire or lightning.

Privacy

  1. Trucker Tools understands the importance of the privacy of an individual’s personal information. Trucker Tools may collect and use personal information for the purpose of providing members with access to our business activities, including our promotional activities and administering your Membership and involvement in the Trucker Rewards program, or as required by law.
  2. We collect, use and disclose your personal information in accordance with the Trucker Tools Privacy Policy, available at https://www.truckertools.com/terms/#:~:text=Trucker%20Tools%20does%20not%20link,on%20your%20phone%20or%20computer, which forms part of these Terms and Conditions. Trucker Tools may amend the terms of the Privacy Policy from time to time in accordance with the Trucker Tools Privacy Policy.
  3. By registering as an Trucker Tools Rewards Member or by using your Trucker Rewards Membership benefits, you acknowledge that you have read the Privacy Policy, and understand and agree that we will collect, use, store and disclose your personal information in accordance with its terms, as amended from time to time.
  4. For more information, a Member can access the Trucker Tools Privacy Policy at https://www.truckertools.com/terms/#:~:text=Trucker%20Tools%20does%20not%20link,on%20your%20phone%20or%20computer. Alternatively, please submit a written request to the Privacy Officer by emailing loyalty@truckertools.com. 
  5.  

Complaints

If a Member wishes to lodge a complaint, they must notify Trucker Tools in writing by emailing loyalty@truckertools.com. In the event of a dispute, the decision of Trucker Tools is final.

Technological  Issues

Trucker Tools is not responsible for any infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of Trucker Tools, including that cause the delayed or non-delivery of emails to and from Trucker Tools. Trucker Tools reserves the right to disqualify any individual who tampers with the registration process and to cancel his or her Membership of the Trucker Rewards program.

No Waiver; Severability

No waiver by Trucker Tools of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Trucker Tools to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

In the event that any or any part of the terms contained in these Terms and Conditions shall be determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such terms shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by the applicable law.

 

Entire Agreement 

These Terms and Conditions set forth the entire agreement and understanding between the parties with respect to its subject matter and supersedes and merges all prior and contemporaneous oral and written agreements, discussions and understandings between the parties with respect to its subject matter. No modification or amendment to these Terms and Conditions will be binding upon Trucker Tools unless in a written instrument signed by a duly authorized representative of Trucker Tools or posted on the Trucker Tools Mobile App or Trucker Tools Website by Trucker Tools. Trucker Tools’ to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Trucker Tools does not guarantee we will take action against all breaches of these terms. 

 

Contact

The Trucker Rewards program is operated by Trucker Tools, LLC, a Virginia limited liability company located at P.O. Box 3309, Reston, Virginia 20195. All feedback, comments, requests for technical support and other communications relating to the Trucker Rewards program should be directed to loyalty@truckertools.com.