For Candor Expedite, a full-service logistics provider specializing in expedited services, real-time visibility is essential. Offering hotshot ground services, time sensitive truckload and white glove special services, as well as reefer, truckload and LTL to shippers, Candor Expedite is committed to a 99 percent on-time delivery rate. However, the company struggled over the last two years to get two different digital load tracking platforms to provide accurate load tracking data that could be relied upon and shared with shippers.
“We were consistently losing connections with drivers or we just couldn’t track shipments,” says Jacob Kosiara, Candor Expedite’s VP of Business Excellence & Strategy. “We were always waiting for a ping to come through and were never sure where the truck and shipment would end up. We wanted to evolve as a company and knew that we needed a platform that was real-time and that could alert us when there’s an issue so that we can reach out to the driver.”
Ease of implementation was one of the factors that drove Candor Expedite’s decision to choose Trucker Tools’ Smart Capacity for its new real-time visibility platform. After completing training and several software integrations with Trucker Tools, Candor Expedite began using the free Trucker Tools driver app and Trucker Tools’ real-time visibility platform with a few select shippers from the company’s customer base. According to Kosiara, the feedback that Candor Expedite got from this select group was all positive. The shippers that participated in the initial rollout were impressed with the real-time capabilities and user-friendly interface of Trucker Tools’ Smart Capacity platform. Based on this positive feedback, Candor Expedite implemented Trucker Tools’ real-time visibility solution with its remaining customers.
“The process was fairly seamless,” said Kosiara. “For any organization that is contemplating using Trucker Tools’ real-time visibility platform, it’s important to know that it’s a platform that can be implemented in a month or even less. And we were able to see results within about three weeks.”
For any organization that is contemplating using Trucker Tools’ real-time visibility platform, it’s important to know that it’s a platform that can be implemented in a month or even less. And we were able to see results within about three weeks.
In October of 2019, Candor Expedite began using Trucker Tools’ free driver app and Smart Capacity real-time visibility platform in its operations. In the subsequent months since then, Candor Expedite has achieved a 96 percent visibility compliance rate, meaning 96 percent of the loads that the company has tracked with Trucker Tools have been continuous and successful. Candor Expedite is currently tracking all of its freight with Trucker Tools’ real-time visibility platform, except for short runs and LTL, and its goal is 100 percent visibility compliance for all shipments.
“Trucker Tools’ real-time visibility platform plays a definite role in our ability to provide 99 percent on-time delivery to our shippers,” Kosiara said. “It offers us real-time visibility. There are other solutions out there, but a lot of them don’t give us the real-time visibility that Trucker Tools provides.”
Time is valuable, especially in the expedited freight industry. The real-time digital visibility of freight that Trucker Tools’ Smart Capacity platform provides allows Candor Expedite to proactively address delays in real-time as they occur. If, for example, staff members see in Smart Capacity that a driver is lost, they can call the driver and rectify the situation instead of waiting hours while the driver tries to find a receiver’s location.
The real-time visibility provided by Trucker Tools’ Smart Capacity platform and driver app is helping Candor Expedite strengthen relationships with shippers, as well. Kosiara reports that being able to share real-time load tracking with shippers along with the reliability of Trucker Tools’ load tracking data is helping the company build trust with its customer base.
“This business is about trust,” says Kosiara. “There’s a tendency in this industry to say that a shipment is going to be on time, even though it’s not on time. But Trucker Tools’ real-time visibility platform helps us develop trust with our shippers. We give them access to Trucker Tools’ real-time visibility data so that they can see themselves where their shipments are.”
There’s a tendency in this industry to say that a shipment is going to be on time, even though it’s not on time. But Trucker Tools’ real-time visibility platform helps us develop trust with our shippers. We give them access to Trucker Tools’ real-time visibility data so that they can see themselves where their shipments are.
As a lean operation with a small staff of nine full-time employees and three part-time staff members, Candor Expedite is seeing fewer phone calls between staff members and drivers, which was another goal for the implementation. And, as Kosiara notes, the real-time visibility provided by Trucker Tools has quickly become vital to the company’s operations and interactions with shippers.
“The ability to have Trucker Tools’ real-time visibility platform behind us is critical to our business,” said Kosiara. “There are so many times that our customers need to know exactly where their shipments are. We use Trucker Tools’ real-time visibility platform to facilitate a lot of those conversations and to provide those answers to our customers.”
To learn more about Candor Expedite, visit https://www.candorexp.com.
For more information on how Trucker Tools’ real-time visibility platform can benefit your logistics business, check out Top Reasons To Use Trucker Tools’ Real-Time Visibility Platform in Your Brokerage.
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