With freight volumes in many markets returning to pre-pandemic levels and downsizing occurring in some sectors of transportation, now is the time for freight brokers like you to hone in on service. Truth be told, your company’s customer service can be your competitive advantage no matter whether markets are up or down.
One of the most effective ways to boost your shipper service is to implement technology that provides your team with the information they need in real-time to make better decisions faster. Real-time platforms like Trucker Tools’ quickly connect you with carriers and drivers with available truckload capacity, automate manual tasks in your operations and ultimately make you better equipped to meet the needs of your shippers.
Owner operators and carriers play an outsized role in the success of your business and your ability to meet your shippers’ needs. Using Trucker Tools’ digital freight matching software platform in your operations connects you with the nearly 2.5 million drivers and 315,000 carriers (most of whom run fewer than 10 trucks) who use our driver/carrier technology.
With Smart Capacity’s digital freight matching capabilities and artificial intelligence, your open loads are automatically matched with available in-network and out-of-network truckload capacity in seconds. Once you locate capacity for a load, you have the option to send a digital message to the carrier through the platform or pick up the phone and call the carrier, already knowing that the carrier is likely to have a truck available when you need it. Smart Capacity also includes tools such a Carrier Lane Search that automate capacity sourcing for entire lanes to save you time, boost your productivity and get your shippers’ freight covered faster. Add Book It Now® to the mix to streamline your offers and negotiations and speed up booking processes.
Real-time, digital load tracking tech reduces human errors and provides shipment location updates every five minutes, empowering you to address delays as soon as they occur. More and more shippers use visibility key performance indicators (KPIs) to choose carrier and broker partners who can help them achieve the highest returns on their investments. Using Trucker Tools’ real-time load tracking platform in your operations can help you meet even the highest shipper visibility KPIs. In fact, brokers who implement Trucker Tools’ load tracking platform and best practices and use a combination of ELD and app-based tracking technology achieve on average 93 percent tracking success.
“Once we started using Trucker Tools’ tracking, we found that it has tremendous value,” Trekker Logistics’ Director of Logistics Dominic Swanfeld said in a recent webinar. “I’m very confident when we’re updating customers now on where their freight is. I’m no longer guessing whether the driver made it to the receiver or not. When the app is deployed right away, you can tell that the driver has the app and if the driver’s tracking. You can tell if it’s a valid phone number, which is important today with scammers and double brokers and the use of fraudulent phone numbers.”
Learn more about “The Role of ELDs in Real-time Freight Visibility.”